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Products and Services
General Terms and Conditions

Updated on December 2024

Standard Technology Services Co,. Ltd , Thailand and its subsidiaries may further be referred to as “we”, “company”, “us”, “Standard Technology Services”, “Standard Technology Services Co,. Ltd” “STS” “StandTech”. Our products, services, custom solutions, and expertise — as “services”.

These Payment Terms and Conditions (“Terms”) govern the billing, invoicing, and payment procedures for services and products provided within the Kingdom of Thailand. 
These terms are designed to comply with the Thai Civil and Commercial Code and Revenue Department regulations

Invoicing and Currency

All invoices will be issued in Thai Baht (THB) unless explicitly agreed otherwise in a written Service Agreement or Purchase Order. For international transactions billed in foreign currency, the exchange rate shall be determined by the Bank of Thailand’s daily reference rate on the date of invoice issuance.
Tax Compliance: Invoices shall include Value Added Tax (VAT) at the prevailing statutory rate (currently 7%) where applicable. A valid Tax Invoice/Receipt will be provided upon receipt of payment as per Thai Revenue Department requirements.

Standard Payment Terms

Unless otherwise specified in a specific project contract, the following default terms apply:

  • New Clients: Initial orders are subject to Payment in Advance (PIA) or Cash on Delivery (COD) until a credit history is established.
  • Standard Credit Term: Net 30 days from the date of receipt of a valid invoice.
  • Advance Payments: For service contracts or high-value software and hardware, a deposit of 30% to 50% maybe required before commencement of work.
  • License Renewals: Payment for software license renewals must be settled at least 15 days prior to the expiration of the current term to ensure continuity of service.

Methods of Payment


  • Payments must be made via one of the following methods
  • Direct transfer to our designated Thai Baht bank account.
  • ChequeA/C Payee only, crossed, and issued to the Company’s registered name.
    Corporate Credit Card Subject to a processing fee if stated in the service agreement.

Withholding Tax (WHT)

As per Thai Revenue Code, corporate customers are required to deduct Withholding Tax at the applicable rate (e.g., 3% for services, 1% for transportation, 5% for rentals) from the pre-VAT amount.
Note: A physical or digital Withholding Tax Certificate must be provided to the Vendor within7-15 days of the payment date.


Late Payment and Penalties

If payment is not received by the due date, the Vendor reserves the right to:

  • Interest: Charge interest at a rate of 1.5% per month (or the maximum rate permitted by Thai law) on the outstanding balance.
  • Suspension of Service: StandTech Reserves right to Suspend services, support, or access to licensed software until the full balance is cleared.
  • Reclaim any discounts previously offered for prompt payment.

Return


Customer may only return Products as permitted in these General Terms. Products are otherwise non-returnable and the prices and fees are non-refundable.

Warranties/Indemnities. 


Customer acknowledges that StandTech is not the manufacturer of the Products. Product warranties, if any, are provided by the Vendor of the Products. StandTech EXPRESSLY DISCLAIMS ANY AND ALL REPRESENTATIONS, WARRANTIES AND COVENANTS, EITHER EXPRESS, IMPLIED, OR STATUTORY WITH RESPECT TO ANY PRODUCT OR SERVICE, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE. ALL INFORMATION IS PROVIDED TO CUSTOMER “AS IS.” To the extent authorized, StandTech will pass through to Customer any transferable Product warranties, indemnities, and remedies provided to StandTech by the Vendor including any warranties and indemnities for intellectual property infringement. Customer’s, its affiliates’, and their respective customers’ sole and exclusive remedy relating to the Products will be the remedy afforded by the applicable Vendor of such Products to such parties. StandTech Services will be performed in a professional and workmanlike manner in accordance with the applicable quotation or SOW.

StandTech IS NOT RESPONSIBLE FOR AND HAS NO DUTY TO DEFEND, INDEMNIFY, OR HOLD HARMLESS CUSTOMER, ITS AFFILIATES, THEIR CUSTOMERS, OR ANY OTHER PARTY, FROM OR AGAINST ANY CLAIMS, DEMANDS, OR CAUSES OF ACTION, INCLUDING ANY DAMAGES, COSTS OR EXPENSES INCURRED BY SUCH PARTIES, ARISING FROM OR RELATING TO THE ACTUAL OR ALLEGED PRODUCT LIABILITY, BREACH OF SECURITY, LOSS OF DATA, OR INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS RELATED (DIRECTLY OR INDIRECTLY) TO THE MANUFACTURE, SALE, OR USE OF THE PRODUCTS OR SERVICES. Customer warrants that it has all necessary legal rights to all intellectual property it provides to StandTech. CUSTOMER WILL INDEMNIFY, DEFEND AND HOLD HARMLESS StandTech, ITS AFFILIATES, AND ITS VENDORS, AND EACH OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS FROM AND AGAINST ANY LIABILITIES, LOSSES, DAMAGES, COSTS OR EXPENSES OF ANY KIND (INCLUDING REASONABLE ATTORNEYS’ FEES AND DISBURSEMENTS) ARISING OR RESULTING FROM CLAIMS, DEMANDS, ACTIONS OR PROCEEDINGS OF ANY KIND (“CLAIMS”) ARISING FROM OR RELATING TO: (i) CUSTOMER’S USE, MARKETING, DISTRIBUTION OR SALE OF PRODUCTS OR SERVICES IN A MANNER OTHER THAN AS SPECIFIED IN PRODUCT DESCRIPTIONS OR SPECIFICATIONS; (ii) StandTech’S OR ITS VENDOR’S COMPLIANCE WITH DESIGNS, SPECIFICATIONS, OR INSTRUCTIONS PROVIDED BY CUSTOMER; (iii) CUSTOMER’S BREACH OF THESE GENERAL TERMS OR OTHER AGREEMENT WITH StandTech, ANY CLAIMS BY ANY EMPLOYEE OR AGENT OF CUSTOMER AGAINST StandTech,  OR ACTS OR OMISSIONS OF CUSTOMER, ITS AFFILIATES, ITS AGENTS, OR THEIR RESPECTIVE EMPLOYEES, OFFICERS OR DIRECTORS; OR (iv) VIOLATION OR ALLEGED VIOLATION OF ANY APPLICABLE LAWS OR REGULATIONS BY CUSTOMER OR ITS AFFILIATES.


Limitation of Liabilities

StandTech will have no liability for: (i) failure to allocate or reserve any Product or Service for Customer; (ii) failure to deliver Products or Services within a specified time period; (iii) availability and/or delays in delivery of Products or Services; (iv) discontinuation of Products or Services, product lines, or any part thereof; (v) cancellation of any orders; or (vi) shortages on shipments of Product shipped under seal where the seal is not intact upon delivery by the transportation provider. THE ONLY LIABILITY StandTech WILL HAVE WITH RESPECT TO ANY DAMAGED OR DEFECTIVE PRODUCTS WILL BE THE RETURN RIGHTS DESCRIBED HEREIN. CUSTOMER AGREES THAT StandTech’S LIABILITY FOR DAMAGES ARISING UNDER THESE GENERAL TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, WILL BE LIMITED TO ACTUAL, PROVEN, DIRECT DAMAGES AND WILL NOT EXCEED THE NET AMOUNT PAID TO StandTech BY CUSTOMER FOR THAT PRODUCT WHICH IS THE SUBJECT OF THE CLAIM. TO THE FULLEST EXTENT PERMITTED BY LAW, CUSTOMER WAIVES ANY CLAIMS, DEMANDS, CAUSES OF ACTION, OR RECOVERIES FOR INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES ARISING UNDER THIS AGREEMENT OR OTHERWISE WITH RESPECT TO THE SALE OF THE PRODUCTS, THE SERVICES, FAILURE TO PERFORM IN ACCORDANCE WITH THE GENERAL TERMS, OR ANY PRODUCTS, SERVICES OR INFORMATION, INCLUDING, WITHOUT LIMITATION, LOST REVENUES OR PROFITS, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INJURY TO PERSONS OR PROPERTY, BUSINESS INTERRUPTION OR DAMAGE TO BUSINESS REPUTATION OR LOSS OF GOODWILL, LOSS OF DATA, OR SECURITY BREACH, REGARDLESS OF THE THEORY UPON WHICH ANY CLAIM MAY BE BASED, AND EVEN IF StandTech HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING ANY TORT OR STATUTORY CAUSES OF ACTION. CUSTOMER EXPRESSLY WAIVES ALL CLAIMS FOR THOSE DAMAGES. THIS PROVISION WILL SURVIVE ANY TERMINATION OF THESE GENERAL TERMS. THE OBLIGATIONS OF StandTech INC. AND ANY OF ITS SUBSIDIARIES UNDER THESE GENERAL TERMS ARE THE SEVERAL OBLIGATIONS OF EACH SUCH ENTITY, AND NOTHING HEREIN WILL CREATE ANY JOINT AND SEVERAL LIABILITY BETWEEN OR AMONG StandTech AND ANY OF ITS SUBSIDIARIES.


Dispute Resolution

Any dispute regarding an invoice must be communicated in writing within 7 business days of the invoice receipt. Both parties shall attempt to resolve the discrepancy in good faith. Undisputed portions of the invoice must still be paid by the original due date.

Intellectual Property.

Nothing herein grants any rights to either party in any intellectual property of the other except for the limited rights expressly set forth herein. Any property developed by you through the use StandTech Services belong to StandTech – this includes the development of service connectors (a software mechanism capable of processing requests that relates the StandTech Services to Customer’s or a third party’s environment) used or developed for interacting with the StandTech Services. 



Governing Law

These terms shall be governed by and construed in accordance with the Laws of the Kingdom of Thailand. Any legal proceedings arising shall be subject to the exclusive jurisdiction of the courts in Bangkok, Thailand.